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eSourcing Capability Model (eSCM)

 
 
eSCM is the world’s first model for BPO space developed by Carnegie Mellon University(which developed CMM for software development).
 
The key features of the Model are:
 
There are 5 Levels; 84 Best Practices; 10 Capability areas .
Sponsored by Satyam, Accenture, IBM, EDS, STQC.
Full life cycle of BPO - More comprehensive than other quality models like ISO 9001, BS15000, COPC etc.
Evaluations just commenced… Early adopters will gain edge.
 
This is an emerging global standard that helps IT-enabled sourcing service providers appraise and improve their ability to provide high quality sourcing services, and it gives them a way to differentiate themselves from the competition. Prospective clients can evaluate service providers based on their eSCM-SP level of Certification and Practice Satisfaction Profile.
 
The benefits of eSCM implementation and certification are:
Builds more market share
Improving outsourcing relationship
Institutionalize consistent service delivery
Attract talents
 
Globally, there are 45 certified consultants for implementation , Ravi S.Ramakrishanan (Founder & CEO ) is the first independent consultant to be certified in India to implement eSCM.
Currently, at RvaluE there are three leaders who have undergone eSCM training Ravi Ramakrishnan and Rakesh Sinha are certified as Authorized Evaluators and one leader Damini R Singh is ready to be certified
 
The 5R Methodology for eSCM implementation:
 
Relevance to business
Readiness assessment
Roadmap
Realization
Recognition
 
eSCM based Services :
 
Deploy eSCM through 5R Methodology from Business Relevance to Recognition by Carnegie Mellon.
Deploy eSCM practices for identified capability areas that are critical to Business.
Build Vendor/ Service Delivery Performance Management Framework.
Ensure Vendor Selection for Off shoring Processes.
Comparative Analysis of Service Specification and Contracting process for multiple Client Engagements in BPO Operations.
Enable Price negotiation for Acquisition based on Capability Assessment.
Design Integrated Technology Management Framework for Acquiring, Deploying and Optimizing Technology.
 
 
 
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Related Links Panel
 
RvaluE in process to qualify as authorized Evaluator...
Capability Enhancement – eSCM SP
 
 
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